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Patient Care Representative I

2 months ago

Ellsworth, United States Northern Light Health Full time
Northern Light Health

Department: Orthopedic Clinic

Position Overview:

The Patient Service Representative I plays a crucial role in facilitating patient care and support. As the initial point of contact for individuals seeking services, this position encompasses a range of responsibilities aimed at ensuring a smooth patient experience. Key duties include welcoming and registering patients, verifying insurance details, scheduling appointments, managing phone inquiries, updating patient records, processing referrals, collecting payments, and preparing charts for consultations.

Key Responsibilities:
  • Exhibits strong communication skills to engage effectively with patients, medical staff, and hospital personnel.
  • Interacts with a diverse patient population with understanding and respect.
  • Handles incoming calls with professionalism and courtesy.
  • Addresses and resolves patient inquiries and issues promptly through effective communication.
  • Utilizes the appropriate channels for escalation when necessary.
  • Provides constructive feedback to enhance service delivery.
  • Demonstrates problem-solving abilities by addressing issues efficiently.
  • Maintains flexibility in work hours to accommodate patient and departmental needs.
  • Fosters positive relationships with colleagues and patients alike.
  • Serves as a resource for team members.
  • Confirms patient identity accurately using full names.
  • Participates in collaborative problem-solving initiatives as required.
  • Attends departmental meetings to stay informed and engaged.
  • May fulfill receptionist duties by:
  • Welcoming patients and ensuring they complete necessary forms and consents.
  • Updating demographic and insurance information on all relevant forms and systems, notifying registration of any changes.
  • Mastering practice software and registration tools to schedule tests, procedures, and referrals, while forwarding necessary documentation to appropriate departments.
Additional Information:

Preferred Qualifications: Completion of a medical terminology course or possession of a medical terminology certificate.

Core Competencies:
  • Integrity and Trust: Consistently aligns actions with core values and commitments, leading by example.
  • Respect: Treats others with fairness and values diversity, contributing to an inclusive work environment.
  • Accountability: Promotes a culture of responsibility, owning both successes and areas for improvement.
  • Compassion: Demonstrates genuine care for others, ready to assist and alleviate their concerns.
Educational Requirements:
  • High School Diploma or General Educational Development (GED) is required.
Working Conditions:
  • Requires driving to fulfill job responsibilities.
  • Involves lifting, moving, and loading items weighing less than 20 pounds.
  • Includes prolonged periods of sitting.