Patient Service Rep I
4 months ago
Department: Orthopedic Clinic
Position is located: Northern Light Maine Coast Hospital
Work Type: Full Time
Hours Per Week: 40 Hours per Week
Work Schedule: 7:30 AM to 4:00 PM
Summary:
The Patient Service Representative I is a supporting position and is responsible for a variety of activities related to patient in-take and care. The Patient Services Representative I is generally the first point of contact for patients entering the practice. Activities may include but are not limited to greeting and checking in patients, verifying and updating insurance information and confirming other patient information, scheduling patient appointments, answering phones, updating demographic information, processing referrals, payment collection and posting, charge reconciliation, chart preparation and other duties as assigned.
Responsibilities:
- Demonstrates effective and courteous Customer, Physician/Practice Staff and other hospital staff communication skills
- Communicates in a way that conveys understanding and respect to a diverse patient and work population
- Answers all calls promptly and courteously
- Responds to and resolves issues promptly through effective communication.
- Uses appropriate chain of command
- Feedback is provided in a constructive manner
- Demonstrates problem solving skills by responding to and resolving issues promptly through effective communication skills
- Maintains adaptability in work schedule to meet patient/departmental needs
- Develops and maintains positive working relationships
- Acts as a resource to coworkers
- Confirms patient identity by using the full name
- Participates in problem solving groups as requested.
- Attends all practice staff meetings
- May serve as a receptionist to patients by:
- Greeting patients, having patient(s) sign appropriate forms/consents.
- Verifying and updating demographic/insurance information on all encounter forms and systems per protocol. Notifying registration of changes if applicable.
- Demonstrating mastery of appropriate practice software and registration tool protocols. Scheduling tests, procedures, referral appointments with scheduling center, agencies and/or other provider groups and forwarding order form and/or records to appropriate depart/office.
Medical terminology certificate or completion of medical terminology course preferred.
Competencies and Skills
- Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
- Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.
- Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
- Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
- Required High School Diploma/General Educational Development (GED)
- Need to drive to perform responsible duties.
- Lifting, moving and loading less than 20 pounds.
- Prolonged periods of sitting.
-
Patient Service Rep I
3 weeks ago
Ellsworth, United States Northern Light Health Full timeNorthern Light Maine Coast Hospital Department: Orthopedic ClinicPosition is located: Northern Light Maine Coast HospitalWork Type: Full TimeHours Per Week: 40 Hours per WeekWork Schedule: 8:00 AM to 4:30 PMSummary:The Patient Service Representative I is a supporting position and is responsible for a variety of activities related to patient in-take and care....
-
Patient Service Rep I
4 weeks ago
Ellsworth, United States Northern Light Health Full timeNorthern Light Maine Coast Hospital Department: Orthopedic ClinicPosition is located: Northern Light Maine Coast HospitalWork Type: Full TimeHours Per Week: 40 Hours per Week Work Schedule: 8:00 AM to 4:30 PMSummary:The Patient Service Representative I is a supporting position and is responsible for a variety of activities related to patient in-take and...
-
Patient Service Rep I
3 weeks ago
Ellsworth, United States Northern Light Health Full timeNorthern Light Maine Coast Hospital Department: Urology ClinicPosition is located: Northern Light Maine Coast HospitalWork Type: Full TimeHours Per Week: 40 Hours per Week Work Schedule: 7:30 AM to 5:30 PMSummary:Under the direction of the Patient Access Manager, the Registration Representative is responsible for timely and accurate Outpatient...
-
Patient Service Rep I
1 month ago
Ellsworth, United States Northern Light Health Full timeNorthern Light Maine Coast Hospital Department: Urology Clinic Position is located: Northern Light Maine Coast Hospital Work Type: Full Time Hours Per Week: 40 Hours per Week Work Schedule: 7:30 AM to 5:30 PM Summary: Under the direction of the Patient Access Manager, the Registration Representative is responsible for timely and accurate Outpatient...
-
Patient Service Rep I
4 days ago
Ellsworth, United States Northern Light Health Full timeNorthern Light Maine Coast Hospital Department: Primary Care - Ellsworth Position is located: Ellsworth Family Practice Work Type: Full Time Hours Per Week: 40 Hours per Week Work Schedule: 7:00 PM to 5:30 AM Summary: Under the direction of the Patient Access Manager, the Registration Representative is responsible for timely and accurate Outpatient...
-
Patient Service Representative I
1 week ago
Ellsworth, United States Northern Light Health Full timeJob Summary:The Patient Service Representative I is a vital member of our team at Northern Light Health, responsible for providing exceptional patient care and support in our Orthopedic Clinic. This role requires a high level of communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.Key...
-
Phlebotomist I
3 weeks ago
Ellsworth, United States ICONMA Full timeOur Client, a Medical Research company, is looking for Phlebotomist Ifor their Ellsworth, ME location Responsibilities: The Phlebotomist I represents the face of the company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The Phlebotomist I draws quality blood samples from...
-
Patient Experience Coordinator
2 weeks ago
Ellsworth, United States Aspen Dental Full timeAt Aspen Dental, we put You first, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as a Patient Coordinator, which at Aspen we call...
-
Phlebotomy - Phlebotomist I - 1st Shift
3 weeks ago
Ellsworth, United States TalentBurst Full timeJob Title - Phlebotomist Job Location - Ellsworth, MEJob Duration - 2+ MonthsShift/Time Zone: 06:00 AM - 06:30 PM Is Position Eligible for Remote Work?: No State of Credentials Licenses Required: NoJob Description: The Patient Services Representative I (PSR I) represents the face of the company to patients who come in, both as part of their health routine or...
-
Registered Nurse I
4 weeks ago
Ellsworth, Maine, United States Northern Light Health Full timeJob Title: Registered Nurse IJoin Northern Light Health as a Registered Nurse I and embark on a rewarding career in healthcare. As a member of our team, you will have the opportunity to make a meaningful difference in the lives of our patients and their families.About the Role:The Registered Nurse I is a vital member of our healthcare team, responsible for...
-
Phlebotomy - Phlebotomist I - 1st Shift
3 days ago
Ellsworth, United States TalentBurst Full timeJob Title - Phlebotomist Job Location - Ellsworth, ME Job Duration - 2+ Months Shift/Time Zone: 06:00 AM - 06:30 PM Is Position Eligible for Remote Work?: No State of Credentials Licenses Required: No Job Description: The Patient Services Representative I (PSR I) represents the face of the company to patients who come in, both as part of their health...
-
Phlebotomy - Phlebotomist I - 1st Shift
5 days ago
Ellsworth, United States TalentBurst Full timeJob Title - Phlebotomist Job Location - Ellsworth, ME Job Duration - 2+ Months Shift/Time Zone: 06:00 AM - 06:30 PM Is Position Eligible for Remote Work?: No State of Credentials Licenses Required: No Job Description: The Patient Services Representative I (PSR I) represents the face of the company to patients who come in, both as part of their health routine...
-
Patient Experience Coordinator
2 weeks ago
Ellsworth, United States Aspen Dental Full timeAt Aspen Dental, we put You first, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as a Patient Coordinator, which at Aspen we call...
-
Registered Nurse I
4 weeks ago
Ellsworth, Maine, United States Northern Light Health Full timeJob Title: Registered Nurse IWe are seeking a highly skilled and compassionate Registered Nurse I to join our team at Northern Light Health. As a Registered Nurse I, you will be responsible for providing high-quality patient care to our patients in the Intensive Care Unit.Responsibilities:Provide safe and effective patient care by using best practices during...
-
Patient Service Representative
4 weeks ago
Ellsworth, Maine, United States ZOLL LifeVest Full timeJob OpportunityJob Title: Patient Service RepresentativeZOLL LifeVest is seeking a Patient Service Representative to train patients on the use and care of LifeVest, a wearable cardioverter defibrillator that provides protection against sudden cardiac arrest.Responsibilities:Contact caregivers and family to schedule servicesTravel to patient's homes and...
-
Retail Customer Service
1 month ago
Ellsworth, United States On The Run Convenience Full timeOn The Run Convenience - 51 High St - [Retail Associate / Team Member] As a Retail Customer Service Rep @ On The Run Convenience, you'll: Greet customers; Run the register; Cashier; Make purchase suggestions; Work with the food program; Be working around the store (inside and out) in many different areas to help maintain high standards for store appearance...
-
Patient Service Representative
2 weeks ago
Ellsworth, Maine, United States ZOLL LifeVest Full timeJob SummaryZOLL LifeVest is seeking a Patient Service Representative to train patients on the use and care of the LifeVest wearable cardioverter defibrillator. This is a remote independent contractor role that requires patient care experience and a willingness to travel to patient homes and healthcare facilities.Key Responsibilities:Train patients and...
-
Patient Experience Coordinator
2 weeks ago
Ellsworth, United States Aspen Dental Full timeAt Aspen Dental, we put You first, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as a Patient Coordinator, which at Aspen we call...
-
Ellsworth, United States Aspen Dental Full timeAt Aspen Dental, we put You first, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as a Patient Coordinator, which at Aspen we call...
-
Patient Service Representative
4 weeks ago
Ellsworth, United States Northern Light Health Full timeJob SummaryUnder the direction of the Patient Access Manager, the Registration Representative is responsible for timely and accurate Outpatient Preregistration and Registration functions. Works closely with other departments to ensure a proper and patient-friendly experience.ResponsibilitiesObtains and verifies demographic, financial, and patient...