Store Experience Ambassador

6 days ago


Syracuse, New York, United States Michaels Stores Full time
About Michaels Stores

Michaels is the best place for all things creative, with over 1,300 stores across North America and a wide range of products and services for artists, crafters, and DIY enthusiasts.

Salary Details

The base pay range for this position is $15.00 - $17.70 per hour, depending on experience and qualifications.

Job Summary

We are looking for a skilled Service team member to join our team in Syracuse-Camillus, NY. In this role, you will be responsible for:

  • Providing exceptional customer service and assisting customers with their shopping needs.
  • Executing cash handling and adhering to company standards.
  • Educating customers on rewards programs, credit cards, and surveys.
  • Assisting with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
  • Participating in truck unloading, stocking, and planogram (POGs) processes.
  • Completing merchandise recovery and maintenance tasks.
  • Supporting shrink and safety programs.
  • Adhering to Standard Operating Procedures (SOPs) and Company policies.
  • Cross-training in custom framing sales and production.
Requirements and Qualifications

To be successful in this role, you should have:

  • Retail and/or customer service experience preferred.
Work Environment and Physical Requirements

This role requires standing for long periods, moving throughout the store, and performing physical tasks such as bending, lifting, and reaching. You may need to work in various environments, including climate-controlled public areas and stock rooms. Some outdoor work may be required for cart retrieval or truck unloading.



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