Customer Service Representative
5 days ago
Join WesBanco Bank Inc. as a Customer Service Associate and be part of a dynamic team that provides exceptional customer experiences.
About the Role:This part-time position is 100% remote and requires a high level of customer service skills. As a Customer Service Associate, you will be responsible for responding to and resolving customer inquiries related to bank products and services.
Key Responsibilities:- Provide professional and courteous customer support via phone, chat, and email.
- Respond to customer inquiries and resolve issues in a timely and efficient manner.
- Partner with other departments to resolve customer issues and improve customer experiences.
- Learn and maintain knowledge of deposit, loan, and digital banking services.
- Meet or exceed agent metric standards for calls handled, adherence to schedule, and customer satisfaction.
- High school diploma or GED.
- Minimum of one year of banking or financial services experience in a customer service role.
- Previous contact center experience preferred.
- Ability to work a flexible schedule, including evenings and weekends.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
WesBanco Bank Inc. offers a competitive salary and benefits package, including health insurance, retirement plan, and paid time off.
We are an equal opportunity employer and welcome applications from diverse candidates.
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