Order Fulfillment Coordinator

3 weeks ago


Vacaville, California, United States Pope Packaging USA Full time
Job Overview

The ideal candidate will possess excellent Order Fulfillment Coordinator skills, prioritizing customer satisfaction while maintaining seamless communication between sales teams and external partners.

  • Coordinate with sales and management teams to deliver exceptional customer experiences.
  • Communicate effectively with customers regarding orders, order status, and related matters.
  • Review, prepare, and process sales orders, adhering to established procedures.
  • Verify order details before entering into the ERP system for accurate processing.
  • Respond promptly to customer inquiries, addressing concerns and escalating issues when necessary.
  • Liaise closely with sales teams to understand the order workflow.
  • Inform the purchasing department of critical order information for efficient processing.
  • Engage proactively with freight carriers and vendors to ensure timely product delivery.

Essential Skills:

  • Effective communication and relationship-building skills, particularly in customer-facing environments.
  • High level of analytical and problem-solving abilities.
  • Proficiency in MS Office applications (Excel, Word, Outlook).
  • Experience with ERP systems and CRM software (Microsoft D365) a significant asset.
  • Understanding of inventory management principles crucial for success.
  • Capacity to multitask, prioritize, and manage time efficiently.
  • Outstanding customer service and interpersonal skills necessary for this role.


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