Customer Service Representative

2 weeks ago


New York, New York, United States Wedgewood Pharmacy Full time

About the Role

We are seeking a compassionate and caring individual to join our Commercial Customer Care Team as a Customer Service Representative. In this role, you will be responsible for delivering exceptional customer service to our clients, ensuring their needs are met with kindness, empathy, and understanding.

Key Responsibilities

  • Provide customer service with a focus on patient and prescriber profiles across systems
  • Efficiently navigate customer interactions, including inbound, outbound, and written communication
  • Cohesively work with a team, as well as independently, to achieve customer satisfaction
  • Interact with team members across pharmacy and fulfillment facilities
  • Hone in on workflow efficiencies and new developments as the team grows

Requirements

  • A coachable, quick learner who is comfortable with change
  • A compassionate and caring individual who loves animals and those that care for them
  • Able to demonstrate strong attention to detail and willingness to adhere to procedures
  • Self-motivated and energized; excelling in a fast-paced environment
  • An effective and persuasive communicator
  • Computer-savvy, navigating the internet with ease
  • A reliable co-worker with a positive, professional attitude

What We Offer

  • Great compensation, including annual merit reviews/raises, and overtime opportunities
  • A substantial amount of paid time off that increases every year
  • Opportunity for advancement, with promotions commonplace in the Customer Care department
  • A comprehensive benefits package, including health, dental, life, and disability insurance
  • A 401(k)-retirement plan with generous employer contributions

About Us

Wedgewood Pharmacy is the nation's largest and most trusted provider of compounded veterinary medications. Our recent merger with Blue Rabbit enables us to provide veterinarians with next-generation software to streamline patient care and marks a significant evolution in services. Together, Blue Rabbit and Wedgewood serve more than 70,000 veterinary professionals and one million animals annually.



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