Creative Arts Team Associate

5 days ago


Syracuse, New York, United States Michaels Stores Full time
About Michaels

Michaels is the leading creative destination in North America, operating over 1,300 stores across 49 states and Canada. As a Service team member at Michaels, you will be part of a dynamic team that fuels the joy of creativity.

Salary Range

$15.00 - $17.70 per hour, depending on experience and qualifications.

Job Description

We are seeking a skilled Service team member to join our team in Syracuse-Camillus, NY. This role involves delivering exceptional customer service, helping customers shop our store, and ensuring a fast and friendly checkout experience. You will also be responsible for completing truck unloading and merchandise duties, maintaining store recovery standards, and participating in various operational tasks.

  • Provide top-notch customer service, answering questions, and offering solutions.
  • Execute cash handling and adhere to company standards.
  • Educate customers on rewards programs, credit cards, and surveys.
  • Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
  • Participate in truck unloading, stocking, and planogram (POGs) processes.
  • Responsible for completing merchandise recovery and maintenance tasks.
  • Support shrink and safety programs.
  • Adhere to Standard Operating Procedures (SOPs) and Company policies.
  • Cross-trained in custom framing sales and production.
Requirements

To be successful in this role, you should have:

  • Retail and/or customer service experience preferred.
Work Environment

This role requires standing for long periods, moving throughout the store, and performing physical tasks such as bending, lifting, and reaching. You may need to work in various environments, including climate-controlled public areas and stock rooms. Some outdoor work may be required for cart retrieval or truck unloading.



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