Service Advisor Associate
3 days ago
Job Summary:
As a Service Advisor at Swickard Auto Group, you will play a critical role in providing exceptional customer service and ensuring a smooth vehicle service process. You will act as a liaison between customers and technicians, communicating effectively to ensure customer satisfaction.
Responsibilities:
- Provide exceptional customer service, addressing customer needs and concerns in a professional and courteous manner.
- Communicate effectively with technicians to ensure accurate and timely completion of repairs.
- Manage service appointments, scheduling and prioritizing tasks to meet customer needs.
- Process customer payments, maintain accurate records, and ensure compliance with dealership policies.
- Staying up-to-date on new technologies and service procedures, providing expert knowledge to customers and technicians.
Requirements:
- Demonstrated excellent communication and interpersonal skills, with the ability to explain technical details clearly and concisely.
- Ability to work independently and as part of a team, maintaining a positive and professional attitude in a fast-paced environment.
- Strong organizational skills, with the ability to manage multiple tasks and prioritize effectively.
- Proficient in computer skills and dealership management software (DMS).
About Us:
Swickard Auto Group is a leading dealership group in the US, consistently ranked as one of the fastest growing dealership groups by Automotive News. We are committed to revolutionizing the car-buying experience through exceptional customer service and hospitality.
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