Deli Manager

Job Summary: We are seeking a highly skilled and experienced Food Service Supervisor to join our team at Global Partners. As a Food Service Supervisor, you will be responsible for directing and supervising all activities of the deli/food service department and its personnel to achieve merchandising, sales, and customer service goals.

Key Responsibilities:

• Department Leadership: Direct and supervise department personnel to achieve department goals and objectives.
• Team Management: Select, onboard, and coach new team members, as well as schedule and manage team members' work assignments.
• Customer Service: Engage with customers through smiles and greetings, offer product information, provide selling suggestions, and actively sample products.
• Order Taking and Fulfillment: Take customer orders, ensure orders are completed on time, and to the customer's satisfaction.
• Food Safety and Sanitation: Ensure department personnel follow all county, city, and company food safety and sanitation guidelines and policies.
• Inventory Management: Order products and supplies necessary to maintain adequate stock levels and keep merchandising levels at prescribed standards.
• Product Preparation and Presentation: Oversee the preparation and serving/merchandising of deli/food service items, including breakfast, lunch, and dinner entrees, fried foods, pizzas, prepared salads, soups, sandwiches, roller grill items, hot and cold beverages, and snack items.
• Display and Merchandising: Display deli/food service items following deli/food service department and/or company merchandising guidelines.
• Quality Control: Rotate deli/food service items for sale, ensuring quality and safety, and product shrink control.
• Inventory Control: Receive merchandise for sale and supplies, audit invoices, break down orders, position cases of products in the deli storage area or in refrigerated walk-in coolers or frozen food walk-ins freezers.
• Inventory Management: Periodically count product for inventory purposes.
• Administrative Tasks: Complete all paperwork in a timely and accurate manner, process cash register transactions, give back change, and refunds.
• Equipment Operation: Use scale printer machines, ensuring weights and pricing are correct.
• Store Appearance: Keep clean, neat, and orderly sales counters, food prep areas, warehouse shelving, and walk-in coolers and freezers.
• Employee Safety: Ensure all department personnel use proper safety equipment and procedures.
• Additional Responsibilities: Perform other duties as needed or assigned by management.

Requirements:

• Education: High School Diploma or equivalent.
• Age: Must be at least 18 years old.
• Experience: Two years prior experience in a fresh foods environment, preferably in a management role.
• Flexibility: Flexibility to work weekend, holiday, and/or evening shifts and assist other locations as needed.
• Transportation: Must have reliable transportation and a valid driver's license.
• Certifications: Serv-Safe certification preferred.
• Skills: Desire to learn new products and new recipes, a love of foods, and a creative nature.
• Communication: Remain helpful, tactful, and courteous at all times, work quickly and efficiently, sometimes with little direction, to accomplish assigned duties.
• Math Skills: Add, subtract, divide, multiply, and perform other basic business math calculations.
• Technical Skills: Learn to use register, scales, scanners, and debit/credit terminals, learn to use UPC codes, store signage, and learn and memorize various register keys and codes.
• Product Knowledge: Learn a wide variety of deli/food service products, including the ingredients that go into those products.
• Communication: Communicate openly and professionally through appropriate body language, facial expressions, and speech.
• Listening Skills: Listen to and understand verbal and non-verbal communication of customers and fellow team members.
• Physical Demands: Be able to lift up to 25lbs on occasion, reach above shoulder height and bend below waist, work in walk-in coolers and freezers, stand for long periods of time, bend and twist, and frequently lift and/or maneuver merchandise and supplies.

Equal Opportunity Employer: Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move, and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department.