IT Business Analyst

4 weeks ago

Forest Hills, New York, United States Mitchell Martin Full time
Job Summary:

The Business Analyst, IT Enterprise Architecture, will provide direct support to the IT Enterprise Architecture team by supporting Enterprise Architects, Business Architects, and Solution Architects in the development and maintenance of documentation for the planning and execution of IT projects.

Key Responsibilities:

  • Update and maintain the Enterprise Product/System Inventory
  • Actively support the creation and maintenance of Enterprise Architecture Blueprints, which represent the current and future strategic state of the Enterprise, mapping and cross-referencing Products with Capabilities, Data, and Technologies
  • Actively support the creation and maintenance of Customer Journeys, which correlate User Interfaces and activity flows with Data and Technologies
  • Other duties as assigned

Requirements:

  • Ability to review, consolidate, communicate, and reverse-engineer complex technical and systems documentation in collaboration with technical and/or subject matter experts
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
  • Collaborate with developers, architects, subject matter experts, and other IT crew members to help document the technical vision and any tradeoffs between usability and performance needs
  • Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts: Functional Requirements; Technical Requirements, including architecture, interfaces, security, and business continuity
  • Strong working knowledge of Microsoft Office Suite, including Outlook, Excel, Word, and Visio
  • Good working knowledge of Confluence and Jira documentation methodologies
  • Excellent verbal and written communication skills
  • Ability to interact professionally with diverse stakeholders at all levels of the organization
  • Strong interpersonal and demonstrated facilitation skills, including the ability to motivate and influence others, and able to foster and contribute to a positive, upbeat team environment
  • Strong customer service ethic and an understanding of how IT is ultimately delivered to the Customer
  • High tolerance for working in a dynamic and shifting environment and able to readily embrace and participate in change initiatives
  • Knowledge of technology fundamentals and concepts, including Microsoft technologies
  • Ability to work well with others and complete tasks with minimal supervision
  • Effective time management and prioritization skills

Preferred Experience and Qualifications:

  • Experience in the commercial aviation industries with exposure to supporting IT systems and technologies
  • Strong understanding of the Sabre reservations system and related technology
  • Working knowledge of Business Architecture
  • Working knowledge of industry standards in project management and development methodologies
  • Working knowledge of risk management and quality assurance standards and methodologies

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