Housekeeping Team Member

2 weeks ago

Peabody, Massachusetts, United States MCR Hotels Full time
Job Summary

The Housekeeping Team Member at MCR Hotels is responsible for ensuring the cleanliness and maintenance of hotel rooms, hallways, and public areas. This role requires attention to detail, strong communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Cleaning and Preparation of Guest Rooms: Follow company and brand procedures to clean and prepare guest rooms, including making beds, changing linens, and replenishing supplies.
  • Pre-Cleaning Duties: Complete tasks such as stocking guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
  • Trash and Linen Removal: Remove all trash and dirty linen from guest rooms.
  • Repetitive Duties: Perform repetitive tasks such as bed making and bathroom cleaning.
  • Deep Cleaning Activities: Conduct deep cleaning activities as needed within the guest room in conjunction with the maintenance department.
  • Guest Interaction: Interact with guests and team members in a friendly, service-oriented manner.
  • Attendance and Appearance: Maintain regular attendance as required by scheduling and maintain company and brand standards of personal appearance and grooming.
  • Room Assignments: Thoroughly clean and restock the required number of guest rooms as assigned per shift.
  • Special Requests: Complete any special requests made by guests or other departments on the behalf of guests.
  • Maintenance Issues: Report any maintenance issues or lost and found items to supervisor or manager.
Requirements
  • Positive Attitude: Must have a positive attitude and willingness to learn.
  • Effective Communication: Must have the ability to communicate effectively and clearly.
  • Attention to Detail: Strong attention to detail is required.
  • Physical Ability: Physical ability to stand/walk the entire shift and perform repetitive motions.
  • Stress Management: Ability to work well in stressful, high-pressure situations.
  • Schedule Flexibility: Flexible schedule with availability days, nights, holidays, and weekend based on the demands of the hotel.
  • Information Conveyance: Must be able to convey information and ideas clearly.
  • Guest Service: Must have a desire to serve all guests.
  • Age Requirement: Must be 18 years of age or older to perform this job.
Preferred Qualifications
  • Hotel Experience: Experience cleaning in a hotel or a related field is preferred.

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