Customer Service Representative

2 weeks ago


San Diego, California, United States Urbn Leaf Full time
About Urbn Leaf

Urbn Leaf is a pioneering company in the cannabis industry, recognized for its innovative approach and commitment to excellence. Our mission is to provide a unique and exceptional customer experience, setting a new standard in the industry.

Job Summary

We are seeking a highly motivated and customer-focused Customer Service Associate to join our team at our San Ysidro, CA location. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues in a timely and professional manner.

Key Responsibilities
  • Greet and thank guests as they enter and leave the dispensary, ensuring an excellent customer experience
  • Customer and patient intake
  • Answering phone during operating hours
  • Taking orders over the phone and preparing orders for customer express pick-up and delivery
  • Responding to reviews and updating online sites
  • Communicating any issues, comments, and/or concerns from customers to shift leads and management
Requirements
  • Must be 21 years of age or older
  • Must have at least 1 year of call center or related experience
  • Must be able to accurately input and access information in the POS system, delivery systems, marketing outlets, computers, etc
  • Must be comfortable with data entry
  • Must have excellent verbal and written communication skills with a strong understanding of phone etiquette
  • Must be a hands-on, proactive self-starter
  • Must be comfortable learning new skills
  • Must be vigilant in monitoring the entire delivery process
  • Must provide excellent customer service
  • Must be able to meet and uphold all of Urbn Leaf's standards
Preferred Qualifications
  • Preferred (not required) work experience as host, receptionist, dispatcher or other related customer service positions
  • Preferred (not required) one or more years of budtending experience
  • Preferred (not required) cannabis industry background or extensive knowledge of the cannabis industry
What We Offer
  • Employee Discount: enjoy 40% off in-store products
  • Exclusive access to Urbn Learning Center and monthly vendor training
  • Medical, Dental, Vision, Group Life Insurance, and Voluntary (Life, Accident, Illness) benefits
  • Employee Assistance Program (EAP)
Equal Employment Opportunity Policy

Urbn Leaf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, citizenship status, color, religion, age, sex (including pregnancy), national origin, disability status, family medical history or genetic information, military or veteran status, marital status, parental status, political affiliation, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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