Restaurant Shift Manager

16 hours ago


Sterling Heights, Michigan, United States BWW GO Full time
Job Title: Shift Leader

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates.

Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

Job Summary:

As a Shift Leader, you will be responsible for coaching Crew Members to execute operational Brand standards and deliver a great and friendly guest experience.

You will set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Key Responsibilities:
  • Team Environment: Support a respectful team environment, communicate shift priorities, goals, and results with team members, and provide coaching and feedback to crew members.
  • Operational Excellence: Create and maintain a guest-first culture in the restaurant, resolve guest issues, ensure Brand standards, recipes, and systems are executed, and maintain a safe, secure, and healthy work environment.
  • Profitability: Drive sales goals and results, execute restaurant standards and marketing initiatives, manage cash over/short during shift, and ensure all products are prepared according to Brand standards.
Requirements:
  • Fluent in English
  • Restaurant, retail, or supervisory experience
  • Math and writing skills
  • Basic computer skills
  • High School diploma or equivalent, preferred
Competencies:
  • Guest Focus: Understands and exceeds guest expectations, needs, and requirements, develops and maintains guest relationships, displays a sense of urgency with guests, and seeks ways to improve guest satisfaction.
  • Passion for Results: Sets and maintains high standards for self and others, acts as a role model, consistently meets or exceeds goals, and contributes to the overall team performance.
  • Problem Solving and Decision Making: Identifies and resolves issues and problems, uses information at hand to make decisions and solve problems, and includes others when necessary.
  • Interpersonal Relationships & Influence: Develops and maintains relationships with team, operates with integrity, demonstrates honesty, treats others with respect, and keeps commitments.

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