Front Desk Ambassador

4 weeks ago

Grosse Pointe, Michigan, United States American House Senior Living Full time

**Concierge Position Summary**

Under the direction of the Executive Director, the Concierge is responsible for the overall management and integrity of the building during weekends and scheduled shifts.

**Key Responsibilities:**

  • Provide exceptional customer service to residents and guests.
  • Manage the front desk, answer phone calls, and direct visitors to their destinations.
  • Respond to resident concerns and provide administrative support.
  • Schedule appointments and manage mail and deliveries.
  • Be proficient in word processing, spreadsheets, and email.
  • Assist with emergency procedures and maintain knowledge of the BILD sales system.
  • Oversee weekend activities and notify the Executive Director of any issues.
  • Report maintenance needs to the Assistant Director.

**About American House Senior Living Communities:**

Founded in 1979, American House Senior Living Communities is dedicated to providing high-quality housing for seniors at an affordable price. Our mission is to enrich the lives of those we serve, fostering meaningful relationships in a supportive environment.

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