Front Desk Concierge

3 weeks ago

Grosse Pointe, Michigan, United States American House Senior Living Full time

**Concierge Position Summary**

Under the guidance of the Executive Director, the primary responsibilities of this role include the overall management and integrity of the building during weekends and scheduled shifts.

**Key Responsibilities:**

  • Provide exceptional customer service to residents, ensuring a high-quality experience.
  • Operate the front desk, answer multiline telephones, screen and direct calls, and greet guests and residents.
  • Address resident concerns, provide administrative support, and schedule appointments.
  • Receive and sort mail and deliveries, and maintain proficiency in word processing, spreadsheets, and email.
  • Assist with emergency procedures, utilize the BILD sales system, and oversee weekend activities.
  • Notify the Executive Director of emergency situations and report areas or articles in need of repair.

**About American House Senior Living Communities:**

Founded in 1979, American House Senior Living Communities is dedicated to providing high-quality housing for seniors at an affordable price. Our mission is to enrich the lives of those we serve, fostering meaningful relationships in a supportive environment.

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