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Customer Service Representative
2 months ago
We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at ARaymond. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Provide timely and effective communication to customers through various channels, including email, phone, and portal requests.
- Analyze and accurately enter customer orders/releases on a timely basis.
- Resolve order edit errors, price, and other order discrepancies with customers.
- Continually update and maintain customer master files to ensure ASN accuracy.
- Serve as primary liaison communicating effectively between customers and the plant.
- Expedite customers' orders effectively with appropriate plant contact through use of customer-direct systems when required and internal communication information systems.
- Notify and coordinate with plants on balance out, significant schedule changes, and process cancellation requests.
- Coordinate with customers and outside sales on plant issues pertaining to lead time, rejections, document control, certifications, substitutes, engineering and application needs, PPAP requests, along with specialized requests.
- Ability to troubleshoot and resolve day-to-day system issues.
- Shipping responsibilities for the finishing's plant.
- Commitment to follow all plant processes and procedures.
- Minimum of 3-5 years of experience in a customer service role, within an automotive parts supplier environment preferred.
- Post-secondary business degree or diploma in a related field is desired.
- Strong computer skills, including MS Office, Excel, and SAP.
- Strong verbal and written communication skills, plus effective discussion and analytical skills.
- Demonstrated customer service skills.
- Able to adapt, multitask and prioritize in a fast-paced manufacturing environment.
- Strong attention to detail.
- Problem-solving skills and continuous improvement ability.
- Highly motivated with excellent interpersonal skills in a team-based atmosphere.
- Managing an on-call phone on a rotational basis during Statutory Holidays and weekends When required.
- Periodic business travel.
At ARaymond, we create cutting-edge fastening and assembly systems for the machines and products that keep the world moving. Founded in Grenoble in 1865, and still headquartered in the city to this day, we're a family-run business with a proud history of innovation – including the invention of the press stud. Human values have driven our success for over 155 years, embodied by our servant-leadership model of management that empowers employees and puts their wellbeing first. Today we employ more than 8,000 people in 25 countries worldwide. And we're committed to leading in sustainability for the global fastening and assembly market.
