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Route Service Trainee

2 months ago

Sacramento, California, United States Auto-Chlor System Full time
Job Summary

We are seeking a highly motivated and customer-focused Route Service Trainee to join our team at Auto-Chlor System. As a Route Service Trainee, you will play a critical role in delivering exceptional service to our customers, ensuring their satisfaction, and driving business growth.

Key Responsibilities
  • Troubleshoot and Resolve Issues: Troubleshoot dish machine operations and correct mechanical problems to ensure seamless service delivery.
  • Upsell and Cross-Sell: Identify opportunities to upsell and cross-sell additional products and services to customers, driving revenue growth and customer satisfaction.
  • Emergency Service Response: Provide on-call emergency service to customers, ensuring prompt resolution of issues and maintaining high levels of customer satisfaction.
  • Customer Payment and Follow-up: Collect customer payments and consistently follow up to ensure accounts are current, maintaining a positive cash flow.
  • Chemical Delivery and Pickup: Deliver and pick up chemicals, ensuring timely and efficient service delivery.
  • Rapport Building: Build strong relationships with decision-makers, understanding their needs and preferences to deliver tailored solutions.
  • Customer Concern Resolution: Resolve customer concerns promptly and professionally, maintaining high levels of customer satisfaction.
  • Training and Development: Train customers on proper usage of cleaners and sanitizers, ensuring they receive the best possible service.
  • Service Agreement Renewals: Negotiate service agreement renewals and price increases, driving revenue growth and customer retention.
What We Offer
  • Extensive Training: Receive comprehensive paid training to develop your skills and knowledge, ensuring you are equipped to deliver exceptional service.
  • Development Opportunities: Enjoy opportunities to grow and develop within the company, taking on new challenges and responsibilities.
  • Competitive Compensation: Earn competitive pay with commission and bonus opportunities, recognizing your hard work and contributions.
  • Company Vehicle and Mobile Phone: Utilize a company vehicle and mobile phone to perform your duties, ensuring you have the tools you need to succeed.
  • Comprehensive Benefits: Enjoy a comprehensive benefits package, including medical, dental, vision, and life insurance, ensuring your well-being and security.
  • 401(k) and Profit Sharing: Participate in a 401(k) plan and profit-sharing program, helping you build a secure financial future.
  • Paid Time Off: Enjoy paid vacation, holidays, and sick leave, ensuring you have time to relax and recharge.
Requirements
  • Valid Driver's License: Possess a valid driver's license and a reasonably good driving record.
  • Physical Demands: Be able to work in a fast-paced, energetic, physical position, safely performing job duties with or without accommodations.
  • Driving and Mechanical Experience: Possess driving or mechanical experience, preferred but not required.
  • Ability to Lift and Move: Be able to lift and move up to 50 pounds, safely and efficiently.