Operations Supervisor

1 day ago


Culver City, California, United States Cedars-Sinai Full time
Job Description

The Operations Supervisor is responsible for overseeing the daily operations of assigned practices, departments, and/or programs to meet the needs of physicians, patients, and staff. This role supports the mission and vision of Cedars-Sinai Health System and Cedars-Sinai Medical Care Foundation.

Key Responsibilities
  • Understand and support the business requirements and fiscal structure of the Foundation, including patient assignment, risk, and specialty network structures, and utilization management.
  • Function as a key resource for staff and physicians in support of these requirements.
  • In collaboration with the Operations Manager, develop business and operations plans for assigned areas, programs, and services.
  • Assume fiscal responsibility for areas of oversight, including budget preparation, expense control, and revenue improvement.
  • Maintain facilities by planning space allocations, layouts, and floor moves, and arranging for and supervising building maintenance.
  • Adhere to HIPAA requirements for clinical records by adhering to company policy for retention, protection, retrieval, transfer, and disposal of records.
  • Maintain equipment by planning equipment procurement and maintenance, and evaluating products, services, and warranties.
  • In collaboration with department leadership, establish patient care processes and workflows.
  • Assist with the development of procedures that support the quality and timely support of patient care services.
  • Ensure appropriate physician, locum, allied health professional, technician, and staff coverage for all areas.
  • Participate in the design and support of operational implementation of organizational new workflows, processes, programs, and technologies.
  • Maintain appropriate quality control programs and partner proactively with risk, quality, and clinical services departments to ensure continuous monitoring and improvement in the provision of clinical services.
  • Function as a key resource for staff and physicians in the utilization of key information systems and technologies.
  • Assume responsibility as practice liaison for the resolution of system-related issues, identification of opportunities for improvement, and implementation of key systems and system and workflow improvements.
  • Supervise all employees in areas of oversight, including administrative, clinical, and technician staff.
  • Provide direct supervision of physician extenders in conjunction with executive and medical leadership.
  • Assess qualifications and interview candidates, assume responsibility for the assessment and improvement of proficiencies, work assignments, schedules, orienting, training, in-services, performance evaluation, compensation, mentoring, discipline, and terminating employment.
  • Partner with appropriate departments in the execution of these duties.
  • Serve as liaison for areas of operational responsibility with facilities management, patient billing, utilization management, quality, risk, human resources, and payroll.
Qualifications
  • High school diploma/GED required. Bachelor's degree or progress toward completion preferred.
  • Three (3) or more years medical office experience, preferably in a multi-specialty medical group setting, previous medical office management and/or supervisory experience, or equivalent education and experience required.

Cedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine, and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching, and community service.


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