IT Support Specialist
3 weeks ago
DK's Enterprises, Ltd is seeking a skilled Technical Support Specialist to join our team. As a trusted advisor, you will provide exceptional technical support and solutions to our valued clients.
The ideal candidate will have a minimum of 1 year of experience supporting Windows and Apple environments, with proficiency in PC support, including hardware upgrades and command line operations.
- Key Responsibilities:
- Provide technical assistance to clients both on-site and in-house, resolving a variety of issues ranging from password resets to workstation migrations.
- Participate in shadowing and continuous learning activities to familiarize yourself with our internal systems and client environments.
- Engage in an on-call rotation to address urgent client needs outside of regular business hours.
- Collaborate closely with our service desk team to efficiently prioritize and resolve support tickets.
- B
What We Offer:
- A competitive salary range of $45,000 - $60,000 per year, based on location and experience.
- A comprehensive benefits package, including 401(k) with match, health insurance, and paid leave.
- Gas and toll reimbursement for onsite visits.
- Opportunities for professional development and career advancement in a supportive and inclusive office environment.
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