Catering Operations Manager
1 month ago
At Salata Salad Kitchen, we're committed to delivering exceptional customer experiences through our catering services. We're seeking a skilled Catering Lead to manage and organize our catering business, ensuring seamless execution of daily orders.
Duties and Responsibilities:
- Collaborate with General Managers, Director of Catering, and Catering and Sales Manager to direct operational efforts and drive sales growth.
- Train team members on catering operations and provide guidance on product and staffing needs.
- Communicate with the Catering Manager and General Manager to ensure timely delivery of catering orders and maintain 100% guest satisfaction.
- Resolve customer complaints and accolades, and communicate results with the Catering Manager and General Manager.
- Ensure catering collateral is displayed and stocked in the store at all times.
- Manage the delivery trade area and maintain a clean and stocked delivery van.
- Oversee house accounts and payments in conjunction with the Director of Catering.
- Participate in account maintenance calls and correspondence with customers to build relationships.
- Update the database to track orders and ensure accuracy.
- Verify all catering orders are 100% accurate and on time when delivered to the customer.
- Suggestively sell extras and sides to increase check average, and use the Online Ordering system to place orders for clients.
- Use the POS system to store customer information.
- Participate in local area marketing events when schedule permits.
- Comply with all company policies and procedures regarding safety, security, and emergencies.
Requirements:
- 1-2 years' experience in food, beverage, and fast casual catering services.
- High school diploma or equivalent, preferred.
- Reliable transportation, valid DL, and insurance.
- Strong problem-solving and analytical skills.
- Ability to take direction, meet deadlines, and schedules.
- Excellent communication, organization, and customer service skills.
- Health and safety regulations pertinent to catering events.
- Basic computer and internet skills.
- Ability to walk and stand for extended periods.
- Ability to drive for extended periods.
- Ability to lift 40 lbs.
- Meet deadlines and schedules.
- Ethical Conduct.
- Time Management.
- Ability to work well in groups and individually.
- Ability to work well under pressure and in a fast-paced environment.
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