Catering Operations Manager

1 month ago


Marietta, Georgia, United States Salata Salad Kitchen Full time
Job Description

At Salata Salad Kitchen, we're committed to delivering exceptional customer experiences through our catering services. We're seeking a skilled Catering Lead to manage and organize our catering business, ensuring seamless execution of daily orders.

Duties and Responsibilities:

  • Collaborate with General Managers, Director of Catering, and Catering and Sales Manager to direct operational efforts and drive sales growth.
  • Train team members on catering operations and provide guidance on product and staffing needs.
  • Communicate with the Catering Manager and General Manager to ensure timely delivery of catering orders and maintain 100% guest satisfaction.
  • Resolve customer complaints and accolades, and communicate results with the Catering Manager and General Manager.
  • Ensure catering collateral is displayed and stocked in the store at all times.
  • Manage the delivery trade area and maintain a clean and stocked delivery van.
  • Oversee house accounts and payments in conjunction with the Director of Catering.
  • Participate in account maintenance calls and correspondence with customers to build relationships.
  • Update the database to track orders and ensure accuracy.
  • Verify all catering orders are 100% accurate and on time when delivered to the customer.
  • Suggestively sell extras and sides to increase check average, and use the Online Ordering system to place orders for clients.
  • Use the POS system to store customer information.
  • Participate in local area marketing events when schedule permits.
  • Comply with all company policies and procedures regarding safety, security, and emergencies.

Requirements:

  • 1-2 years' experience in food, beverage, and fast casual catering services.
  • High school diploma or equivalent, preferred.
  • Reliable transportation, valid DL, and insurance.
  • Strong problem-solving and analytical skills.
  • Ability to take direction, meet deadlines, and schedules.
  • Excellent communication, organization, and customer service skills.
  • Health and safety regulations pertinent to catering events.
  • Basic computer and internet skills.
  • Ability to walk and stand for extended periods.
  • Ability to drive for extended periods.
  • Ability to lift 40 lbs.
  • Meet deadlines and schedules.
  • Ethical Conduct.
  • Time Management.
  • Ability to work well in groups and individually.
  • Ability to work well under pressure and in a fast-paced environment.

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