Branch Operations Manager

4 weeks ago


Marietta, Georgia, United States Urbanex Pest Control Full time
About the Role

The Branch Manager is a key leadership position at Urbanex Pest Control, responsible for driving growth, coaching, and leading the service department to achieve exceptional customer satisfaction and revenue growth.

This is an exciting opportunity for an experienced operations leader to join a rapidly growing company and contribute to the success of our service team.

Key Responsibilities
  • Ensure all customers receive high-quality service that meets Urbanex standards
  • Grow, coach, and develop the Assistant Branch Manager to lead their own branch
  • Personally train and work in the field with technicians to evaluate and improve customer service and pest control skills
  • Oversee the execution of inspections, training meetings, and quality control checks
  • Ensure consistent customer satisfaction by conducting follow-up visits and handling escalated issues
  • Maintain knowledge of legal requirements and government reporting regulations
  • Build a culture of purpose and drive engagement
Requirements
  • Certified Commercial Operator License (or ability to test for) preferred
  • Proven operations experience in a high-growth environment
  • Excellent communication, presentation, and negotiation skills
  • Ability to influence all levels of the organization
What We Offer
  • Total compensation range $65,000-$70,000 (salary + bonus)
  • Additional bonus for Certified Commercial Operator License
  • Health, vision, and dental insurance
  • Annual reviews and merit-based raises
  • Generous paid vacation, holiday, and special day off opportunities
  • Annual Leadership and Professional Development Seminars
  • Relocation assistance when applicable


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