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Customer Service Representative

2 months ago

Perris, California, United States Transdev Full time
About Transdev

Transdev is a leading provider of transportation services in the United States, operating in 19 countries and employing over 32,000 team members. Our mission is to empower the freedom to move every day through safe, reliable, and innovative solutions that serve the common good.

Job Purpose

As a Customer Service Representative at Transdev, you will play a critical role in providing quality customer service to our clients. Your primary responsibilities will include responding to customer inquiries and problems, following and explaining policy and procedure, and treating each customer with courtesy, dignity, and respect.

Key Responsibilities
  • Respond to customer inquiries and problems in a timely and accurate manner
  • Follow and explain policy and procedure as outlined in operations and procedures manuals
  • Treat each customer with courtesy, dignity, and respect
  • Meet or exceed established performance requirements
  • Enter data with an error of 1% or less for notation of transportation type, pickup times, appointment times, addresses, and other information
  • Document trip authorization according to procedures
  • Remain knowledgeable of all policies and procedure changes
  • Adhere to the work schedule to handle call volume and contractual requirements
Requirements
  • Able to operate a computer
  • Complete any training requirements
  • Communicate clearly in English
  • Able to operate standard telephone system
  • Exercise business telephone etiquette
Working Conditions

This is an office-type call center environment that requires prolonged sitting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Equal Employment Opportunity

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or other legally protected status.