Customer Service Advocate

5 days ago


Mt Pleasant, South Carolina, United States State Farm Insurance Full time

Job Summary: As a Customer Relations Representative at State Farm Insurance, you will be responsible for delivering exceptional customer service by answering inquiries, resolving issues, and providing accurate solutions. You will process policy changes, claims, and payments efficiently, maintain accurate customer records, and collaborate with team members to ensure seamless customer experiences. Additionally, you will promote and cross-sell insurance products and services to meet customer needs, handle escalated customer complaints, and stay updated on insurance policies and industry trends.

Key Responsibilities:

  • Assist customers with their insurance needs and provide accurate information and advice
  • Process policy changes, claims, and payments accurately and efficiently
  • Maintain accurate customer records and update information as necessary
  • Collaborate with team members to ensure seamless customer experiences
  • Promote and cross-sell insurance products and services to meet customer needs
  • Handle escalated customer complaints and concerns with professionalism and empathy
  • Stay updated on insurance policies and industry trends

Requirements: To be successful in this role, you will need to possess excellent communication and interpersonal skills, be able to work in a fast-paced environment, and have a strong understanding of insurance policies and industry trends. You will also need to be able to work effectively in a team and provide exceptional customer service.


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