Senior Manager, Laboratory Information Technology
4 hours ago
This role is responsible for strategically managing the Lab IT team and collaborating with cross-functional teams to deliver Data & IT solutions. The ideal candidate will have a strong background in technical service and management experience in medical equipment or computer networking.
Key Responsibilities:
- Lead the implementation of remote connectivity solutions for diagnostic systems marketed by bioMérieux.
- Manage and drive elevated customer support processes to ensure customer needs are met.
- Establish and deliver Lab IT support, training, and consultation to internal and external customers.
- Provide leadership and facilitate communication among front-line staff to achieve customer satisfaction.
- Manage project implementation processes and drive completion of projects by established timelines.
- Ensure proper training and development of employees and motivate team members to achieve goals.
- Manage the review cycle for major communications between Customer Service and customers.
- Coordinate response to customer and sales force inquiries on bioMérieux Lab IT products and services.
- Determine best practices and align with department management to ensure serviceability of customers.
- Perform all work in compliance with company quality procedures and standards.
Requirements:
- Bachelor's degree in Computer Science, Medical Technology, Business Management, or applicable field with 5 years' experience in technical service and management.
- 2 years demonstrated leadership experience, including ability to lead/manage projects and tasks assigned by management.
- 5 years expertise in solution deployment in the IVD or biotech industry preferred.
- Experience in Healthcare Support Center highly preferred - Lab IT experience is a plus.
- Experience in Medical Device, Pharmaceutical, or Healthcare industries highly desired.
- Security, Networking, and/or PMP certifications are preferred.
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