Customer Service Representative

2 weeks ago

Anaheim, United States ViaPlus Full time

About ViaPlus

ViaPlus is a global mobility company specializing in revenue and services management solutions for the transportation industry. Our cutting-edge technology facilitates high-volume transactions, customer operations, and data analytics for seamless multimodal mobility. As a VINCI Highways subsidiary, we are committed to technical innovation and promoting a positive mobility experience for all.

Job Summary

We are seeking a skilled Customer Service Representative to join our team. The successful candidate will provide exceptional customer service, respond to customer inquiries, and resolve issues in a timely and professional manner.

Key Responsibilities

  • Provide top-notch customer service via phone, email, and in-person interactions
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Develop a strong understanding of our database and communicate effectively with various stakeholders
  • Make suggestions for improving workflow processes and enhancing profitability
  • Work collaboratively with the team to achieve common goals
  • Meet established productivity, schedule adherence, and quality standards

Requirements

  • Excellent phone etiquette and verbal communication skills
  • Excellent attendance and punctuality
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Strong interpersonal skills and ability to build and maintain customer relationships
  • Excellent computer skills, including knowledge of Microsoft Office programs

Education and Experience

A high school diploma or general education degree (GED) is required. Customer service experience is a plus, and bilingual Spanish is also a plus.

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