Experience Design Principal

7 days ago


Raleigh, North Carolina, United States Truist Inc Full time

Job Summary:

We are seeking a highly skilled Experience Design Principal to join our team at Truist Inc. In this role, you will be responsible for leading the development of innovative experience design solutions that meet the needs of our clients and teammates.

About the Role:

As an Experience Design Principal, you will play a critical hands-on role in shaping the experience both customers and teammates have within Truist branches. You will inspire the team with deep knowledge of practice area, understanding of trends, and the ability to think beyond today to build client-centric solutions that are not only intuitive but differentiating.

Responsibilities:

  1. Mentor and develop exceptional design talent (but not line manage). Teach by showing and doing. Play an active part in evaluating, recruiting, and developing talent.
  2. Create/invent highly innovative business opportunities that expand the value delivered to clients through digital and physical experiences.
  3. Create and deliver world-class, end-to-end experiences and lead special/innovation projects.
  4. Define standards and best practices that improve experience design through active involvement and leadership.
  5. Influence and support a culture of design excellence.
  6. Consult and collaborate with talented teams in a supportive, complex environment and develop an understanding of broader organizational context and goals.
  7. Demonstrate thought leadership and be seen publicly as a leader in design.
  8. Excellent communication skills that fosters alignment across teams and builds productive partnerships.
  9. Stay current on trends, theories, methods, and processes in order to develop new practices that drive increased value and appreciation of design.

Requirements:

  • Bachelor's degree in related field (or equivalent work experience)
  • 6+ years of experience in the field (may include equivalent education)
  • Demonstrable experience leading large and/or complex projects
  • Excellent ability to communicate ideas and rationales to influence decision-making
  • Strong understanding and application of industry and discipline standards
  • Extensive experience creating artifacts and executing ideas, as well as experience coaching teammates to execute
  • Ability to give and accept critique, coaching, and feedback and to promote a culture of critique
  • Demonstrated success driving results
  • Proficiency in applicable software applications
  • English language fluency

About Us:

Truist Inc. is an equal opportunity employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law.



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