Customer Service Representative

3 weeks ago


Ft Washington, Maryland, United States Sip & Develop Full time
Job Summary

The Customer Service Specialist will serve as the administrative assistant for all business needs at Sip & Develop. This role primarily involves serving as lead cashier and customer service representative. The specialist will be responsible for prepping and assisting with training, ensuring film development safety and constant cleanliness of the training area, darkrooms, bathrooms, lounge, and retail areas. When assisting, they will be responsible for helping customers who need assistance with their film development and printing needs.

Responsibilities:

• Listen to customer concerns and forward complaints to management

• Give detailed explanations of company products and services

• Communicate with customers in person and over the phone

• Receive orders, calculate charges, and process payments

• Monitor customer satisfaction levels

• Refer customers to management when necessary

• Refill film developing chemical containers prior to each session

• Check chemical temperatures to ensure they are in safe temperature zones

• Ensure film development safety guidelines are followed

• Supply customers with drinking glasses for tables

• Keep work areas clean and sanitized

• Prep containers with appropriate chemicals throughout the shift and ensure the training area and darkroom prep checklist is completed

• Ensure the cleaning checklist is completed at the beginning and end of the shift

Required Skills/Abilities:

• Knowledgeable in inventory procedures

• Hands-on experience using multiple popular POS programs

• Performs well under pressure and when dealing with complaints

• Strong verbal and written communication skills

• Friendly, energetic, and always willing to go the extra mile

• Great communication abilities

• Patience, empathy, and professionalism

• Good problem-solving and decision-making capabilities

• Basic computer skills, including data entry, website navigation, and other software

• Effective time management, prioritization, and multitasking skills

• Ability to work in a team setting

• In-depth understanding of the company's products or services

• Ability to work 15-40 hours per week

• Ability to work nights and weekends if needed

• Must have a valid driver's license

• Proficient with Microsoft Office, Google Workspace, and company-related software

Experience/Education:

• Must be 18 years or older

• High school diploma

• 1+ years' experience working in a social environment

Physical Requirements:

• Ability to stand for extended periods of time

• Ability to lift, bend

• Must be able to lift up to 50 pounds at a time

Sip & Develop is an equal opportunity employer committed to inclusion and diversity.

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