Automotive Success Manager

2 weeks ago

New York, New York, United States Lotlinx Full time
Job Title: Dealer Success Manager

Lotlinx is a pioneering company in the automotive landscape, specializing in empowering automobile dealers and manufacturers with cutting-edge data and technology. We are seeking a highly skilled Dealer Success Manager to join our team.

Job Summary

The successful candidate will be responsible for building and maintaining strong relationships with our dealer base, driving adoption of our platforms and tools, and using data to recommend inventory strategies for success. They will generate new business and upsell our current customer base.

Key Responsibilities
  • Relationship Building: Foster long-term relationships with active dealers through regular communication, problem-solving, and tailored solutions for dealer success.
  • Ambassador: Educate dealers on Lotlinx products, company, and best practices, including risk inventory, channel marketing, and market trends.
  • Customer Success Reporting: Conduct regular meetings using data and reports to ensure optimal use of our platform and set up strategic campaigns to achieve dealer goals.
  • Retention and Churn: Assess and manage risks for each dealer to proactively prevent churn, driving retention and growing revenue.
  • Product/Service Updates: Identify and prioritize updates based on dealer feedback, industry trends, market dynamics, and competitor analysis using our tools.
  • New Business: Generate sales with new dealerships, increase market penetration, and contribute revenue.
  • Current Customer Growth: Meet or exceed sales goals within an assigned book of business and independently grow an assigned book of business.
Qualifications
  • Bachelor's degree or equivalent experience.
  • 5+ years of sales experience preferred.
  • Experience with presentation tools, Salesforce, and Outreach.
  • Proven track record of sales success.
  • Experience in the automotive industry is required.
  • Existing in-market dealer relationships highly preferred.
What We Are Looking For?
  • Proven Relationship Management: Proven track record of managing dealer relationships, dealer principles, and dealer groups.
  • Tech-Savvy: Ability to understand, interpret, and present data effectively using a consultative approach.
  • Quick Learner: Ability to grasp new concepts quickly, maintain an open mind for change, and proactively solve problems.
  • Excellent Communication: Strong communication and presentation skills, with a focus on listening for understanding and influencing outcomes.
  • Client Service Excellence: Proven track record of delivering outstanding client service.
  • Leadership Engagement: Expertise in interfacing with client contacts at various leadership levels.
  • Technical Presentation: Ability to effectively present Lotlinx platform and technology and respond to client requirements and requests with urgency.
  • Client Standards Understanding: Capacity to educate and consult with dealers and requirements related to offered products, features, and solutions.
  • Internal Communication: Ability to communicate client requirements to internal teams with urgency to ensure alignment.
  • High Integrity and Work Ethic: Self-starter with a strong work ethic, high energy levels, and a commitment to integrity.

Lotlinx is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Lotlinx is not currently able to offer sponsorship for employment visa status.

Lotlinx is headquartered in Peterborough, NH, and has locations in Holmdel, NJ, Manitoba, Ontario, and British Columbia, Canada, in addition to a large team spanning from the US to Canada.

Our success relies heavily on our customers but also our dedicated talent that continuously moves our platform forward. We value our employees, their abilities, and seek to foster an open, cooperative, dynamic environment where the team and company alike can thrive.

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