Customer Service Ambassador

2 months ago


Laredo, Texas, United States XPO Logistics Full time

XPO Logistics is seeking a skilled professional to fill the role of Customer Service Representative. As a key member of our team, you will be responsible for:

Providing Exceptional Customer Service

  • Assisting customers and business partners with inquiries and concerns
  • Handling customer complaints in a calm and professional manner
  • Diagnosing and resolving problems or issues in a timely and efficient manner
  • Monitoring the progress of delivery routes and ensuring timely delivery
  • Scanning haul-away pods and verifying stamps to ensure accuracy
  • Processing changes or cancellations to delivery orders

Key Responsibilities

  • Develop and maintain strong relationships with customers and business partners
  • Provide solutions to customer complaints and concerns
  • Collaborate with internal teams to resolve issues and improve processes
  • Stay up-to-date on company policies and procedures

Requirements

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team


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