Customer Service Ambassador
2 months ago
XPO Logistics is seeking a skilled professional to fill the role of Customer Service Representative. As a key member of our team, you will be responsible for:
Providing Exceptional Customer Service
- Assisting customers and business partners with inquiries and concerns
- Handling customer complaints in a calm and professional manner
- Diagnosing and resolving problems or issues in a timely and efficient manner
- Monitoring the progress of delivery routes and ensuring timely delivery
- Scanning haul-away pods and verifying stamps to ensure accuracy
- Processing changes or cancellations to delivery orders
Key Responsibilities
- Develop and maintain strong relationships with customers and business partners
- Provide solutions to customer complaints and concerns
- Collaborate with internal teams to resolve issues and improve processes
- Stay up-to-date on company policies and procedures
Requirements
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
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