Operations Supervisor

4 weeks ago


Houston, Texas, United States Pro Talent HR Full time
Job Description

This is a fully remote work opportunity with a growing and stable company available in select states across the US.

About the Role

We are seeking a skilled Operations Supervisor to lead and support a full-function team in client operations. The successful candidate will be responsible for delivering products, services, and experiences that meet our clients' expectations while identifying process improvement needs and implementing policies and procedures within their team.

Key Responsibilities
  • Coach and develop a team of remote full-function employees who are responsible for all aspects of client services.
  • Allocate resources daily and weekly to adjust team focus towards goals attainment.
  • Support company and team vision and values through role modeling and coaching desired behaviors.
  • Regularly communicate progress, results, challenges, and obstacles with senior leaders and others involved in product management.
  • Set performance goals and deliver ongoing feedback.
  • Lead the team to resolve escalated client issues efficiently and effectively.
  • Cultivate strong team collaboration in alignment with ACE Values and Guiding Principles.
Requirements
  • Must be 18 years of age.
  • 2+ years of customer care or client relations experience, preferably in a lead or supervisory role.
  • Ability to work in a fast-paced environment to meet deadlines while managing multiple priorities.
  • Demonstrate interpersonal leadership skills, including emotional intelligence, navigating team conflict, and motivating team members.
  • Passion for developing others, including teambuilding, coaching, and mentoring.
  • Clear communicator.
  • Ability to work in an autonomous environment where you can be a self-directed, independent worker.
  • Ability to create an inclusive workplace where everyone feels a sense of belonging by empowering all employees to speak up, ask questions, and be seen.
Benefits
  • Our People are Key to Success: Work with a team of smart, creative, fun, and highly motivated people.
  • When You Grow, We Grow: Continue to learn with ongoing training, career pathing, and supportive leaders.
  • Wellness: Top benefits and perks, including comprehensive health coverage, competitive salary, paid parental leave, and a generous 401k match.
  • Flexible Work Arrangements: Work from the enjoyment of your home office.
  • Awesome Culture: Be part of Guidant's award-winning culture and have the experience to connect through coffee with senior leaders or hit a home run being part of our company sporting events.
  • Empowering Equity and Inclusion: Be part of an inclusive work environment that gives employees a voice to speak up, be heard, and supported.


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