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Customer Care Team Supervisor
2 months ago
Position Overview:
As a pivotal member of our organization, you will be responsible for delivering exceptional customer service to our valued clients. Your role will encompass managing frontline interactions while overseeing a dedicated team of customer support agents.
Key Responsibilities:
1. Facilitate customer interactions via various channels, including phone, email, and chat, dedicating approximately 75% of your weekly schedule to these tasks.
2. Lead and mentor a team of contact center representatives, ensuring high standards of service delivery.
3. Implement best practices to enhance customer satisfaction and operational efficiency.
Qualifications:
Experience in customer service or retail environments is essential, along with strong leadership skills and a commitment to fostering a positive team culture.
