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Senior Traveler Information Program Manager

2 months ago

Richmond, Virginia, United States Virginia Department of Human Resource Management Full time
Job Summary

The Virginia Department of Transportation is seeking a highly skilled and experienced Program Manager for Traveler Information Services to join our team. As a Senior Traveler Information Program Manager, you will be responsible for ensuring the delivery of accurate, reliable, and consistent traveler information through VDOT's 511 services, including web, phone service, and mobile apps.

Key Responsibilities
  • Manage contracts that provide VDOT Traffic, Traveler, and Road Information Program (TTRIP) services for Transportation Operations.
  • Manage the statewide Transportation Video/Data Distribution (TVD) contract.
  • Foster innovation into the delivery of core services.
  • Track and report program performance and monitor status and funding.
  • Develop policies and procedures supporting the Traveler Information Program, including planning, deployment, integration, and field operations areas.
  • Coordinate and collaborate with District, TOC, and Division functions that are impacted by Traveler Information Program services, including the Advanced Traffic Management System (ATMS).
  • Ensure VITA procurement management, oversight compliance, and activities are fully addressed for all ITS-based projects under the Traveler Information Program.
  • Provide assistance, guidance, training, troubleshooting, and support for TOCs and district field users utilizing the 511 and other traveler information services.
  • Represent VDOT on national and local committees and boards as a subject matter expert.
Requirements
  • Ability to work independently to set priorities, schedules, resolve issues, and make decisions.
  • Ability to communicate effectively with internal and external customers.
  • Ability to manage multi-discipline contractors, consultants, and agency staff in a direct and matrix-based reporting structure.
  • Ability to follow oral and written instructions.
  • Ability to gather and analyze data and reach sound, logical conclusions.
  • Knowledge of ITS technologies and communications networks.
  • Skill in the use of computers and software applications, including automated financial management programs.
  • Knowledge of relevant federal and state regulations.
  • Ability to manage major contracts and associated scope, schedule, costs, and risks.
  • Ability to effectively serve as the Point of Contact between internal and external stakeholders.
  • Ability to manage tasks in a matrix environment and coordinate between internal and external stakeholders.
  • Knowledge of traffic and emergency operations and maintenance.
  • Knowledge of strategic planning and policy development.
  • Ability to work in a fast-paced environment and manage multiple assignments within a diverse workforce.
Preferred Qualifications
  • Project Management Professional (PMP) Certification.
  • VITA Project Management Certification.
  • Skill in the use of computers and web-based applications.
  • Experience in systems and operations management.
  • Experience in ITS and information technology.