Retail Associate

4 weeks ago

New York, New York, United States Zoomo Full time
About the Role

We are seeking a highly skilled Retail Associate to join our team at Zoomo. As the face of our brand, you will be responsible for delivering exceptional customer experiences and ensuring smooth daily operations.

Key Responsibilities
  • Lead the front-of-house retail operations to hit targets for rentals, retention, and revenue.
  • Drive a great customer experience by directly interacting with customers, identifying opportunities to improve, and executing initiatives that make us better.
  • Collaborate with the City Ops Manager to identify and execute initiatives to improve store operational efficiency and profitability.
  • Complete ad-hoc requests such as arrears collection, street team marketing initiatives, and strategy collaboration.
  • Work with the customer service team to resolve knotty customer issues.
  • Ensure visual standards of the store is maintained (e.g., store displays, signage and cleanliness)
  • Work with the back-of-house team to ensure smooth operations and customer experience.
  • Provide accurate information to customers (e.g. product features, pricing and after-sales services)
  • Ensure that customers leave our store satisfied and remain customers for life.
Requirements
  • 2+ years of retail experience.
  • Excellent communicator. Both to customers and internal teams.
  • Proactive. Continually finding ways to improve the customer experience and grow the business.
  • Results-driven. A proven winner with a track record in hitting targets.
  • Detail-oriented. If things aren't done properly, you're not happy.
  • Calm operator. Can turn a dissatisfied customer into a Zoomo promoter.
  • Positive energizer. Bring excitement and energy to the people around you.
  • Problem-solver. if you don't know the answer, you know where to look and who to ask
  • Builder. Can build processes, tools, and relationships.
  • Curious. Thoughtfully questions and is willing to question the status quo.
  • Collaborator. Enjoys working in a collaborative environment and building relationships.
  • Available to work flexible hours that may include mornings, evenings, weekends, and holidays.
About Zoomo

We are a leading platform for commercial use e-bikes, operating across the USA, UK, Europe, Canada, and Australia. Our vision is to transition every urban mile to Light Electric Vehicles (LEVs). We offer a range of benefits, including global and country-specific benefits packages, monthly team outings & events, and an annual learning and development allowance.

We celebrate diversity and inclusion with equal opportunities for all. Our team represents 45 nationalities, and we strive to make the streets greener and serve the rider.

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