Distribution Service Representative

2 days ago


Joliet, Illinois, United States NFI Industries Full time
Job Summary

We are seeking a highly skilled Distribution Service Representative to join our team at NFI Industries. As a key member of our customer service department, you will be responsible for providing exceptional support to our clients by responding to inquiries, processing orders and receipts, and handling complaints in a prompt, courteous, and effective manner.

About the Role
  • You will interact with customers in a professional and friendly manner, resolving issues and answering questions related to work orders, invoices, shipments, and inventory counts.
  • Process and input all customer orders accurately and efficiently.
  • Produce stock reports to verify product availability and ensure timely delivery.
Key Responsibilities
  1. Respond to customer inquiries and resolve issues via phone, email, or in-person.
  2. Process and manage customer orders from receipt to shipment, ensuring accuracy and efficiency.
  3. Generate and maintain records of customer interactions, including complaints and feedback.
  4. Work closely with other departments to ensure seamless communication and efficient order fulfillment.
  5. Maintain accurate records of customer information, including contact details and account history.
Requirements
  • High school diploma or equivalent required.
  • Excellent written and verbal communication skills.
  • Strong computer knowledge, including Microsoft Office applications.
  • Able to work in a fast-paced environment with multiple priorities.
  • Ability to maintain confidentiality and handle sensitive information.
What We Offer

We offer a competitive salary range of $45,000 - $65,000 per year, depending on experience, as well as opportunities for growth and development within our company.

Our benefits package includes medical, dental, and vision insurance, 401(k) matching, and paid time off.



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