Customer Service Representative
6 days ago
TACO Metals is seeking a skilled Customer Service Representative to join our team in Sparta, TN. This full-time position offers an excellent opportunity for individuals passionate about delivering exceptional customer service within the marine industry.
Responsibilities- Provide Exceptional Support: Deliver professional, knowledgeable, and prompt responses to customer calls and emails, ensuring each interaction is a positive experience.
- Account Management: Manage a dedicated account base of marine industry customers, anticipating needs, resolving issues, and building strong relationships.
- Sales Support: Participate in outbound calling efforts, supporting sales initiatives that keep TACO at the forefront of the marine world.
- Collaboration: Work closely with your Customer Service team to exceed service standards and foster a collaborative environment.
- Process Improvement: Assist with order processing, returns, and more, helping streamline operations and delight our customers every step of the way.
- An Associate's degree in Business or equivalent experience.
- Previous B2B customer service experience (marine industry experience is a bonus).
- Strong communication skills, with a proactive approach to solving customer needs.
- Proficiency in CRM systems and Microsoft Office (Word, PowerPoint, Excel).
- Detail-oriented, adaptable, and comfortable managing multiple priorities in a dynamic environment.
At TACO, we're driven by passion, teamwork, and a commitment to innovation. Join a company where you can make waves in the marine industry and work with a talented team dedicated to creating products that fuel adventure and bring joy on the water.
$55,000 - $65,000 per year (depending on experience) + benefits package
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