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Technical Support Specialist

1 month ago

Cromwell, Minnesota, United States IONOS EN Full time

At IONOS, we're looking for a talented Technical Support Representative to join our team. As a key member of our support team, you'll work closely with various departments to deliver exceptional customer experiences.

We're a company that values open structures, a friendly working culture, and flat hierarchies with a strong team spirit. Our goal is to create an environment where work and fun are compatible, and we offer the right environment for this.

We're constantly growing, and as a result, we're always looking for new colleagues to join us. If you're passionate about troubleshooting, support, technology, and sales, and want to help creators, local businesses, and organizations find more success online, we'd love to hear from you.

Key Qualifications:

  • At least 2nd year College Level or Graduate of any 2-year course
  • At least 6 months sales/customer service experience is an advantage
  • Knowledge in Website Development, Webhosting and Wordpress is an advantage
  • Content Management System is an advantage
  • Basic email knowledge and troubleshooting is an advantage
  • Excellent English Communication Skills
  • Ability to remain calm and professional in all circumstances
  • Highly Motivated and Target Driven
  • Willing to work on shifting schedules
  • Solutions-oriented

What We Offer:

  • Competitive salary + bonuses + unlimited commission
  • Generous paid time off
  • Healthcare and Life Insurance coverage on day 1
  • Above industry standard company and statutory benefits
  • Monthly and Quarterly Engagement Activities
  • Work-Life Balance
  • Training and Development

About IONOS:

IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). We serve around six million customers and operate across 18 markets in Europe and North America, with our services being accessible worldwide.

We offer a wide range of services, from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, we provide Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.

We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.