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In House Reservation Specialist

2 months ago

Scottsdale, Arizona, United States Marriott Full time
Job Summary

We are seeking a highly skilled In House Reservation Specialist to join our team at Marriott International. As a key member of our reservations team, you will be responsible for processing all reservation requests, changes, and cancellations in a timely and efficient manner.

Key Responsibilities
  • Process all reservation requests, changes, and cancellations in a timely and efficient manner.
  • Identify guest reservation needs and determine appropriate room type.
  • Verify availability of room type and rate.
  • Explain guarantee, special rate, and cancellation policies to callers.
  • Accommodate and document special requests.
  • Answer questions about property facilities/services and room accommodations.
  • Follow sales techniques to maximize revenue.
  • Input and access data in reservation system.
  • Indicate special room reservation types by inputting the correct code and rate into the reservation system.
  • Follow proper escalation procedures when addressing guest concerns.
Requirements
  • High school diploma or G.E.D. equivalent.
  • No related work experience.
  • No supervisory experience.
  • No license or certification required.
About Marriott International

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The Luxury Collection Hotels & Resorts is a portfolio of over 120 properties in more than 35 countries, offering authentic experiences that evoke lasting, treasured memories. Our commitment to excellence and customer satisfaction is unwavering, and we strive to exceed the desires of the luxury traveler.