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IT Operations Manager

2 months ago

Hillsdale, Michigan, United States Hillsdale College Full time
Job Summary

Hillsdale College is seeking an experienced IT professional to join our team as an IT Operations Manager. This role will work closely with the AVP for Information Technology Services to implement strategic initiatives, manage complex projects, and improve departmental processes.

Key Responsibilities
  • Assist with managing cross-functional projects and initiatives to drive business outcomes.
  • Identify and resolve operational inefficiencies and bottlenecks within the ITS department.
  • Assist in budget planning and resource allocation to ensure effective use of resources.
  • Drive continuous improvement initiatives within the ITS department to enhance overall IT effectiveness.
Communication and Vendor Management
  • Prepare reports, presentations, and communications for stakeholders to ensure effective information sharing.
  • Represent the AVP for ITS in meetings and committees as needed to promote collaboration and alignment.
  • Review and negotiate contracts with technology vendors to ensure best value for the College.
  • Assist with routine vendor due diligence reviews to ensure the safety, reliability, and performance of vendor-supplied systems and services.
Research and Analysis
  • Conduct technology-related research and analysis to inform new initiatives and technologies.
  • Stay informed about emerging technologies and their potential applications within the Hillsdale College environment.
Coordination and Strategy
  • Support the AVP for ITS and department directors in coordinating efforts and ensuring alignment with departmental and organizational goals.
  • Assist with developing and implementing strategies to efficiently deliver services to the College through collaboration among clients and teams within ITS.
  • Coordinate project and operational work to ensure it is completed in alignment with the College's strategic and operational priorities.
Required Qualifications
  • A bachelor's degree in Business Information Systems, Management Information Systems, Computer Information Systems, Computer Science, or a related technology discipline is ideal.
  • Minimum three years of experience in a corporate IT role is required.
Technical Skills
  • Generative AI: Experienced with the appropriate use of generative AI tools for data analysis, data visualization, code generation, and routine administrative chores.
  • IT Service Management Tools: Proficiency in using ITSM tools such as Service Desk or similar platforms.
  • Project Management Software: Experience with project management tools like Microsoft Project, Teamwork, or Trello.
  • Data Analysis and Visualization: Skilled in using Excel (advanced functions, pivot tables) and basic Python for data analysis and reporting.
  • Cloud Platforms: Familiarity with major cloud service providers (e.g., AWS, Azure, Google Cloud) and their basic services.
  • Networking: Understanding of basic networking concepts in a corporate or campus environment.
  • Cybersecurity: Knowledge of fundamental cybersecurity principles, best practices, and common threats.
  • Virtualization: Familiarity with virtualization technologies (e.g., VMware, Hyper-V).
  • Database Management: Understanding of database concepts and basic SQL queries.
  • IT Infrastructure: Knowledge of server hardware, storage systems, and enterprise IT infrastructure components.
  • Enterprise Software: Familiarity with common enterprise software systems (e.g., SIS, CRM, LMS) used in higher education.
Code of Commitment

Be a good representative of Hillsdale College to promote the liberal arts, the College's original Articles of Association and operating principles stated in the Staff Code of Commitment. The Mission Statement should be considered in all aspects of the position. The teaching of Christian faith shall remain a conspicuous aim of the College.