Customer Service Representative
3 weeks ago
The Customer Service Representative at Evangelical Community Hospital is responsible for providing exceptional customer service to patients and their families. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.
Key Responsibilities
* Provide customer service to patients and their families via phone, email, and in-person
* Resolve customer complaints and concerns in a timely and professional manner
* Collaborate with the Customer Service Team to achieve team goals and objectives
* Maintain accurate and up-to-date records of customer interactions
Requirements
* High school diploma or equivalent required
* 2 years of experience in revenue cycle billing and/or collections, healthcare experience preferred
* Strong communication and problem-solving skills
* Ability to work in a fast-paced environment
Working Conditions
* Frequent interruption, crowded conditions or excessive noise
* Lifting, pushing, and pulling materials up to 15lbs
* Must be able to see/hear, or use prosthetics
About Evangelical Community Hospital
Evangelical Community Hospital is a vital part of the community, providing exceptional healthcare to patients and their families. We are committed to excellence in patient care, education, and research. Our team of dedicated professionals is passionate about delivering high-quality care and making a positive impact on the lives of those we serve.
About WellSpan Health
WellSpan Health is a leading healthcare system in central Pennsylvania and northern Maryland. We are committed to delivering high-quality, patient-centered care and improving the health and well-being of our communities. Our team of dedicated professionals is passionate about making a positive impact on the lives of those we serve.
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