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Aesthetic Client Relations Specialist

2 months ago

Santa Monica, California, United States Kalologie Santa Monica Full time

Client Care Coordinator at Kalologie Santa Monica

Position Overview: We are seeking a dedicated Client Care Coordinator who will play a pivotal role in managing in-clinic aesthetic sales, client care coordination, and delivering exceptional customer service. Your primary objective will be to ensure a remarkable experience for our clients by fostering strong relationships and sharing in-depth knowledge about our offerings. As the representative of our brand, you will be the initial point of contact, embodying the essence of our location and ensuring a welcoming atmosphere.

Key Qualifications:

  • Minimum of two years of experience in medspa, aesthetic, beauty, or hospitality sectors.
  • Energetic and proactive in cultivating a positive team dynamic.
  • Client-focused with a confident and can-do attitude.
  • Exceptional communication skills, both in person and over the phone.
  • Able to work collaboratively within a team and independently.
  • Adaptable to evolving business requirements.
  • Enthusiastic, approachable, and committed to delivering outstanding service.
  • Familiarity with medspa treatments is preferred.
  • Comfortable conducting client assessments and providing recommendations.
  • Proficient with technology and various platforms.
  • Professional demeanor with a proven history of success.
  • Availability to work weekends is essential.

Core Responsibilities:

Sales Responsibilities:

  • Initiate the sales process and schedule client appointments.
  • Provide comprehensive information regarding treatments and products.
  • Enhance client retention through effective education.
  • Introduce new products and services to existing clientele.
  • Successfully close sales transactions.

Client Service Duties:

  • Develop and maintain strong client relationships.
  • Assist in the smooth operation of clinic activities.
  • Ensure cleanliness and organization within the clinic.
  • Collaborate with providers to formulate client treatment plans.

Support Functions:

  • Monitor and manage inventory supplies.
  • Oversee product inventory management.
  • Conduct daily outreach activities.
  • Adhere to company policies and procedures.

Expectations:

  • Engage in training and development initiatives.
  • Participate in meetings and communication efforts.
  • Manage client communications and follow-ups effectively.
  • Achieve daily performance goals.

Benefits:

  • Hourly compensation with bi-weekly payments.
  • Uncapped commission structure with monthly payouts.
  • Quarterly team bonuses.
  • Vendor perks and complimentary treatments.
  • Discounts available for friends and family.
  • Opportunities for career progression.
  • A supportive and collaborative work environment.

Please note that this job description may be updated at any time by Kalologie Santa Monica.