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Clerical Specialist

2 months ago

Amherst, Massachusetts, United States University of Massachusetts Amherst Full time
About the Role

We are seeking a highly organized and detail-oriented Clerical Specialist to join our team at the University of Massachusetts Amherst. As a key member of our Human Resources department, you will play a critical role in supporting the execution of the Human Resources process for Family Medical Leave Act (FMLA)/leave requests, Workers' Compensation cases, requests for accommodations, and electronic personnel actions.

Key Responsibilities
  • Assist in the administration of medical leaves, workers' compensation, other leaves (e.g., bereavement) program, and requests for accommodations for all employees within the Administration & Finance business unit.
  • Maintain and update electronic tracking systems for medical leave employees, employee accommodations, and workers' compensation cases.
  • Provide general office support (faxes and email), to include processing confidential documents (i.e. personnel actions, etc.).
  • Ensure timely and accurate communication with the central human resources department to ensure accurate processing of time/labor and personnel action forms for employees granted income from PFML and PFML questionnaires.
  • Assist employees in person, via telephone, via email, and via other technology to answer questions and provide individual counseling on leaves of absence, accommodations, and income replacement.
  • Provide guidance to department managers, supervisors, and employees on leaves laws, policies, practices, and procedures.
  • Design, create, and support a welcoming and customer-service-focused HR leaves office; develop and revise office processes as needed to ensure effective and efficient operations.
  • Participate in project-based HR initiatives and campus HR professional development training, conferences, and meetings.
Requirements
  • Minimum of three (3) years experience in an office setting; or associate's degree or higher may substitute for two (2) years of the required experience.
  • Considerable knowledge and proficiency with Microsoft Suite applications.
  • Basic knowledge of the principles of office operations and the ability to apply this knowledge to solving office problems.
  • Ability to maintain good working relationships with internal and external customers.
  • Ability to give oral and written instructions in an understandable manner.
  • Ability to develop and incorporate new procedures from general instructions.
  • Ability to maintain and keep records.
  • Strong customer service skills.
Preferred Qualifications
  • Previous human resources experience.
  • Knowledge of HIPAA (Health Insurance Portability & Accessibility Act) provisions regarding protected health information.
  • Bilingual.
Work Environment

This is a full-time position working Monday - Friday, 8:30am – 5:00pm in a typical office environment.

Salary Information

This position is designated as non-unit grade 13.