Boating Services Coordinator

1 week ago


Lake Hopatcong, New Jersey, United States Bridge Marina Inc Full time

Job Overview

Bridge Marina Inc is a dynamic organization that offers an array of boating services, including boat sales, service, and rentals. We are currently seeking a highly motivated Boating Services Coordinator to join our team.

About the Role

The successful candidate will play a vital role in ensuring the smooth operation of our boating services. This will involve providing exceptional customer service, assisting with guest engagement, and collaborating with colleagues across various departments.

Key Responsibilities

  • Guest Engagement: Greet and assist guests in person, as well as through email, phone, or text to advance guest relationships and development. Assist with guest satisfaction projects.
  • Team Collaboration: Work closely with colleagues in Sales, Service, and Operations to deliver top-notch services and support to our guests.
  • Sales Support: Assist with guest development, communication, and customer service projects, as well as administrative support of sales contracts and documents.
  • Service Support: Assist with communication to service guests, including light technical communication, administrative support of contracts, invoicing, and documentation. Assist the service team or guests with boats, trailers, or vehicles.
  • Operations Support: Aid rental, training, club, and slip guests with scheduling, questions, directions, as well as supporting administrative tasks of guest documents and fleet management.
  • Management Support: Support managers with various projects, initiatives, and tasks to aid all departments and overall success of the company.
  • Administrative Oversight: Maintain organization of the office and reception area, including materials management and paperwork administration. Assist or manage administrative projects, including basic bookkeeping of accounts.

Requirements

  • A solid foundation of boating experience to ensure comfort around boats and the marina.
  • 2 years of customer service experience.
  • 2 years of administration experience.
  • 1 year of experience with Office 365, QuickBooks, multi-line phone systems, or equivalent.
  • A valid and clean automobile driver's license.
  • Ability to pass a pre-employment background check and drug screening.

Compensation

The hourly wage for this role is estimated at $18-$22 per hour, or an equivalent annual compensation of $37,000-$46,000 per year, plus potential incentives.



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