Front Desk Associate Part Time Monday to Wednesday PM
2 days ago
At Planet Fitness, our mission is to provide a high-quality fitness experience in a welcoming, judgement-free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, with over 2,000 clubs and growing.
Job DescriptionWe are seeking a Front Desk Associate to join our team. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our members, prospective members, and guests. Your primary goal will be to create a positive and welcoming experience for everyone who enters our club.
Key Responsibilities:- Greet members and guests, assist with questions and concerns, and provide a superior level of customer service.
- Help promote our Judgement Free Zone by connecting with members on the club floor, offering assistance, and showing support in their fitness journeys.
- Resolve member concerns and escalate to a Manager as needed.
- Answer phones in a friendly manner and assist callers with their inquiries.
- Perform membership-related functions, such as sign-ups, contact and billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
- Perform prospective member calls and tours, assessing their membership needs.
- Execute retail transactions with accuracy and drive sales goals.
- Regularly clean and sanitize all exercise equipment and Black Card spa amenities, including communal spaces and assigned areas.
- Ensure restrooms are clean and sanitized, stocked, and clutter-free, following the routine cleaning schedule.
- Perform a comprehensive walk of all club areas, quickly fix any safety or policy issues, and address cleanliness concerns.
- Promptly address maintenance and facility concerns, such as broken or missing equipment.
We offer a range of benefits, including:
- Free Black Card Membership
- 401(K) and Roth Retirement Savings Plan
- Employee perks and discounts
- Engaging team-building competitions and social events
We are looking for a candidate with:
- 6-12 months of experience in a customer service environment (preferred)
- Willingness to become CPR/AED Certified (training provided by Planet Fitness)
- Basic computer proficiency
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