Employee Support Services Specialist

3 weeks ago


Bloomington, Indiana, United States Ladgov Corporation Full time
Job Overview
Ladgov Corporation seeks a dedicated Employee Support Services Specialist to provide vital Employee Assistance Program (EAP) services. This critical role involves delivering initial counselling, referrals for treatment and rehabilitation, and follow-up support to aid employees in readjusting to their jobs during and after treatment. Reporting directly to the organisation, this specialist will be responsible for offering confidential guidance and resources to promote overall employee wellbeing.

About the Role
The ideal candidate will possess excellent communication skills, empathy, and the ability to handle sensitive situations with discretion. They must be able to provide up to three counselling sessions per client, as determined by individual needs. The selected specialist will also be responsible for maintaining a toll-free telephone number for clients to schedule appointments and ensuring that all calls are answered directly by qualified personnel during normal business hours. Furthermore, they will need to arrange face-to-face counselling within 72 hours of initial contact and special on-site group counselling upon request.

Key Responsibilities
• Deliver EAP services to employees, including initial counselling, referrals, and follow-up support
• Maintain a toll-free telephone number for clients to schedule appointments
• Arrange face-to-face counselling within 72 hours of initial contact
• Provide special on-site group counselling upon request
• Report incidents of sexual assault to the Contracting Officer's Representative via telephone or email (with client permission)

Requirements
The successful candidate must hold a relevant professional certification or licensure, such as being a licensed marriage and family therapist, certified Employee Assistance Program professional, licensed clinical social worker, licensed professional counsellor, certified alcohol/drug counsellor, licensed psychologist, or psychiatrist. Strong communication and interpersonal skills are essential for effective collaboration with colleagues and clients. A salary of $50,000 - $70,000 per annum is available for this position, commensurate with experience.

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