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Store Associate

2 months ago

Greenfield, Massachusetts, United States Sherwin-Williams Full time
About the Role

We are seeking a highly motivated and customer-focused Store Associate to join our team at Sherwin-Williams. As a key member of our retail sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth through effective product recommendations and promotions.

Key Responsibilities
  • Provide outstanding customer service, ensuring high levels of satisfaction and loyalty
  • Assist customers in person and over the phone, determining their needs and presenting appropriate products and services
  • Build trust relationships with wholesale and retail customers, understanding their business needs and preferences
  • Process sales transactions accurately and consistently, adhering to company policies and procedures
  • Meet or exceed sales goals on a monthly, quarterly, and yearly basis, driving business growth and revenue
  • Maintain precise work order files and formulas, ensuring accurate inventory management and control
  • Pull and stock products from the sales floor or warehouse, maintaining a clean and organized store environment
  • Tint and mix products to customer specifications, ensuring high-quality results and customer satisfaction
  • Load and unload delivery trucks, assisting with inventory management and logistics
  • Assist in making deliveries, as needed, to ensure timely and efficient customer service
  • Maintain in-stock and presentable condition assigned areas, ensuring a positive customer experience
  • Remain knowledgeable on products offered, discussing available options and making recommendations to customers
  • Comply with inventory control procedures, ensuring accurate tracking and management of stock levels
  • Suggest ways to improve sales, driving business growth and revenue through innovative ideas and solutions
Requirements
  • Must be at least 18 years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications
  • Have a valid, unrestricted Driver's License
  • Have at least a High School diploma or GED
  • Have at least one (1) year experience working in a delivery, retail, or customer service position
  • Have previous work experience selling paint and paint-related products
  • Have previous work experience operating tinting and mixing equipment
  • Ability to read, write, comprehend, and communicate in more than one language
  • Ability to read, write, comprehend, and communicate in Spanish
About Sherwin-Williams

Sherwin-Williams is a leading global manufacturer and distributor of paints, coatings, and related products. We are committed to providing our employees with a positive and inclusive work environment, where they can grow and develop their skills and careers. We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) matching and paid time off. We are an equal opportunity employer, committed to diversity and inclusion in the workplace.