Store Operations Manager

1 week ago


Madison, Wisconsin, United States Rack Room Shoes Full time

Job Summary

The Team Lead plays a crucial role in ensuring the smooth operation of the store, overseeing daily activities, and maintaining compliance with company policies and procedures. This position requires strong leadership and communication skills to guide and train store staff, as well as the ability to assume full responsibility for store operations in the absence of the Store Manager and Assistant Manager.

Key Responsibilities

  • Ensure the safety and well-being of employees and customers.
  • Create and maintain an exceptional customer shopping experience, providing service training and leadership to staff members.
  • Manage all POS terminal transactions, including sales, discounts, refunds, loyalty, and opening/closing procedures.
  • Oversee inventory control, adhering to policies and procedures for shipping, receiving, price management, singles, damaged merchandise, and physical inventory.
  • Manage sales floor merchandising and visual presentation, adhering to company standards for merchandise placement, sales floor maintenance, and promotional events.
  • Control payroll, adhering to policies and procedures for scheduling, payroll budget compliance, time and attendance, and training and development of direct reports.
  • Contribute to loss prevention efforts, adhering to policies and procedures for the protection and control of company assets.
  • Develop a comprehensive understanding of managing day-to-day store operations.

Working Relationships

Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel.

Key Qualifications

An approved background check, effective verbal and written communication skills, and managerial and organizational skills.



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