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Guest Services Coordinator

2 months ago

Dickinson, United States Roosevelt Grand Dakota Hotel by Sure Stay BW Full time
Job Description

We are seeking a dedicated Hotel Front Desk Associate to be the initial point of contact for our guests and oversee all elements of their stay.

  • Handle online, telephone, and in-person room bookings
  • Greet guests, check them in, provide room keys, and outline the hotel's facilities
  • Process payments from customers
  • Address guests' concerns and complaints in a courteous and prompt manner
  • Inform guests about local amenities and attractions
  • Collaborate with other staff to ensure all guest rooms meet hotel standards and cater to any special requests
  • Typing speed of at least 30 words per minute is required.
Company Description

Full service hotel