Roadside Assistance Technician

3 weeks ago


Tallahassee, Florida, United States The Auto Club Group Full time

Job Summary:

As a Roadside Assistance Technician with The Auto Club Group, you will play a vital role in providing exceptional service to our members. You will be responsible for operating a service truck, utilizing GPS and maps to locate member breakdown locations, and performing various services such as fueling, battery testing, and jumpstarts.

Key Responsibilities:

  • Operate a service truck and applicable equipment to assist members
  • Utilize GPS and maps to locate member breakdown locations
  • Perform services such as fueling, battery testing, and jumpstarts
  • Arrange for or tow member's vehicle when necessary
  • Provide excellent customer service and ensure 100% member satisfaction

Requirements:

  • High school diploma or equivalent and a valid driver's license
  • 21 years of age or older
  • Valid state driver's license with minimal driving infractions/incidents
  • Experience using tablets or electronic devices to update calls and document safety records
  • Strong customer service skills and ability to effectively communicate with customers

Preferred Qualifications:

  • Prior experience servicing vehicles or working in a roadside assistance role
  • Ability to safely operate a wheel lift, flatbed, dolly towing equipment, and full-size or mini service vehicle

Work Environment:

Works primarily out of office with frequent exposure to road hazards and temperature extremes. Spends less than 5% of the time in a temperature-controlled office environment.

Why Choose The Auto Club Group:

We offer a competitive starting salary, excellent benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who enjoys working in a fast-paced environment, we encourage you to apply for this exciting opportunity.



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