Roadside Assistance Technician
3 weeks ago
Job Summary:
As a Roadside Assistance Technician with The Auto Club Group, you will play a vital role in providing exceptional service to our members. You will be responsible for operating a service truck, utilizing GPS and maps to locate member breakdown locations, and performing various services such as fueling, battery testing, and jumpstarts.
Key Responsibilities:
- Operate a service truck and applicable equipment to assist members
- Utilize GPS and maps to locate member breakdown locations
- Perform services such as fueling, battery testing, and jumpstarts
- Arrange for or tow member's vehicle when necessary
- Provide excellent customer service and ensure 100% member satisfaction
Requirements:
- High school diploma or equivalent and a valid driver's license
- 21 years of age or older
- Valid state driver's license with minimal driving infractions/incidents
- Experience using tablets or electronic devices to update calls and document safety records
- Strong customer service skills and ability to effectively communicate with customers
Preferred Qualifications:
- Prior experience servicing vehicles or working in a roadside assistance role
- Ability to safely operate a wheel lift, flatbed, dolly towing equipment, and full-size or mini service vehicle
Work Environment:
Works primarily out of office with frequent exposure to road hazards and temperature extremes. Spends less than 5% of the time in a temperature-controlled office environment.
Why Choose The Auto Club Group:
We offer a competitive starting salary, excellent benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who enjoys working in a fast-paced environment, we encourage you to apply for this exciting opportunity.
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