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Service Technician

1 month ago

Tallahassee, Florida, United States Centennial Bank Full time
Job Summary

We are seeking a highly skilled Service Technician to join our team at Centennial Bank. As a Service Technician, you will be responsible for resolving hardware, software, and configuration issues for our field branches.

You will assist with the educational development of entry-level technicians and be responsible for documentation, monitoring, and follow-through.

Key Responsibilities
  • Diagnose and repair/replace branch hardware, including thin clients, monitors, PCs, laser printers, branch capture equipment, document scanners, fax, and cash advance equipment.
  • Support and mentor level I technicians.
  • Confirm user identity and reset/unlock user accounts for critical systems.
  • Work rotating extended Technical Support hours.
  • Available for After-Hours emergency Technical Support (24/7/365).
  • Properly dispose of technology equipment per corporate policy.
  • Maintain industry knowledge and certifications to recommend system and process improvements.
  • Understand Active Directory structure and operation, including network accounts, distribution groups, and Organizational Units.
  • Ability to follow procedures exactly for known issues and to effectively troubleshoot new issues as they arise.
  • Ability to patch in existing network ports using a patch panel and organized wiring standards.
  • Proven track record of excellent customer service, as evidenced by end-user survey results and manager observation.
  • Demonstrate working knowledge of Retail and Non-Retail banking operations.
  • Perform all onsite service calls.
  • Answer incoming phone calls to Technical Support.
  • Completely and accurately open/verify help desk tickets for all Technical Support requests.
  • Provide first-level support (15 minutes) for all Desktop Support tickets.
  • Deliver and setup branch equipment.
  • Perform preventative maintenance on branch equipment.
  • Installation and termination of network cabling.
  • The ability to work in a constant state of alertness and in a safe manner.
  • Completes required BSA/AML training and other compliance training as assigned.
  • Perform any other related duties as required or assigned.
Requirements
  • 2+ years of experience installing, maintaining, and troubleshooting Microsoft Products.
  • 2+ years of experience supporting and troubleshooting PCs in a networked environment.
  • 2+ years of network hardware and software troubleshooting experience.
Preferred Qualifications
  • Microsoft Certified Professional (MCP).
  • CompTia A+.
  • CompTia Network+.
  • CCENT.
Work Environment

The noise level in the work environment is usually moderate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

Semi-repetitive, low physical. Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.

While performing the functions of this job, the employee is regularly required to talk or hear; and frequently required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms; occasionally required to climb or balance, stoop, kneel, crouch, or crawl, taste or smell.

The employee must frequently lift and/or move up to 50 pounds; regularly lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision; and distance vision.