Patient Access Representative

3 weeks ago


Cottonwood, Arizona, United States Northern Arizona Healthcare Corporation Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Access Admissions Counselor to join our team at Northern Arizona Healthcare Corporation. As a key member of our Patient Access Services team, you will be responsible for ensuring accurate and timely patient registration, insurance verification, and financial counseling.

Key Responsibilities
  • Verify patient demographic and insurance information through direct data entry into the electronic medical record.
  • Perform insurance verification and benefit checks to ensure accurate coverage and eligibility.
  • Provide financial education and counseling to patients regarding insurance coverage, financial liability, and potential financial assistance options.
  • Act as a subject matter expert for clinical areas, nursing units, and care management teams regarding registration and financial counseling questions or issues.
  • Ensure system documentation is accurate and up-to-date, reflecting patient or provider contact, order documentation, insurance verification, financial education, and payment.
  • Collaborate with nursing units and care management teams to ensure accurate patient information and effective discharge planning.
  • Monitor and analyze revenue cycle reports and system work lists to ensure accuracy and compliance with regulatory standards.
Requirements
  • High School Diploma or equivalent required; Associate's degree preferred.
  • 2 years of customer service experience required; 3-5 years of experience in a medical facility, health insurance, or related field preferred.
  • Proficiency in Microsoft applications, including Excel, Word, and PowerPoint.
  • Medical terminology coursework a plus.
What We Offer

As a Patient Access Admissions Counselor at Northern Arizona Healthcare Corporation, you will have the opportunity to work in a dynamic and fast-paced environment, collaborating with a team of healthcare professionals to provide exceptional patient care. We offer competitive compensation and benefits, as well as opportunities for professional growth and development.



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